Do you have any questions? We’ve probably got the answers here… So before you contact us, make sure you’ve checked the FAQs. The answer may already be there.
Frequently asked questions
What is the delivery time?
Delivery times in mainland France can vary from 1 to 3 working days from the day the order is dispatched. Please count on an average delivery time of 2 to 5 days (not guaranteed) from the validation of your online order. For the rest of Europe, delivery times may be longer. Please note that weather, public holidays, busy periods and incorrect delivery information may delay the delivery of your order. For more information, please visit the FAQs page dedicated to delivery.
I would like to return all or just part of my order. What is the procedure?
You have the right to cancel your order within 14 days from the date of delivery. To do so, simply follow the returns procedure.
Can I exchange my product?
We cannot offer direct exchanges. To exchange an item, you must return it (at your expense) for restocking and refund (same procedure as a cancellation) and place a new order. See the returns procedure.
How can I repair my product?
“Whether under warranty or not, we try to repair all MeroMero products. We’ve created a repair request form. To start your reparation process, please go to the service request page.
How can I become an ambassador?
We’ve been working for years with inspiring ambassadors with whom we share the same values. The family is now complete (see profiles) and we’re not looking to expand at the moment. But don’t hesitate to send us a message via the contact form or directly via Instagram to get to know each other.
How can I become a reseller?
If you are in France and would like to resell our products, please contact our sales agents Delphine and Fabrice at contact@onetooneparis.com. For the rest of the world, send us a message via the contact form.
