{"id":20117,"date":"2023-10-05T11:32:16","date_gmt":"2023-10-05T09:32:16","guid":{"rendered":"https:\/\/www.meromero.fr\/faqs-orders-payments\/"},"modified":"2023-10-05T11:33:47","modified_gmt":"2023-10-05T09:33:47","slug":"faqs-orders-payments","status":"publish","type":"post","link":"https:\/\/www.meromero.fr\/en\/faqs-orders-payments\/","title":{"rendered":"FAQs ORDERS & PAYMENTS"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

My order step by step<\/h2>\n

[\/vc_column_text][vc_empty_space][vc_column_text el_class=”step”]<\/p>\n

    \n
  1. As soon as you have made your payment online, the order is validated on our side. You will receive a confirmation email with your order number and invoice. Didn’t receive anything? Check your spam folder or contact us via the form.<\/li>\n
  2. Once your order has been confirmed, we cannot cancel or modify it. So please be careful with the information you provide (correct email address, complete delivery address, etc.). Your order is automatically entered into our system and sent to our warehouse overnight.<\/li>\n
  3. Your order will then be prepared and packed the next day (D+1).<\/li>\n
  4. Once your order is ready, it is handed over to the carrier. You’ll receive a confirmation e-mail with your tracking number at the end of the day.<\/li>\n
  5. The delivery company will keep you informed of the status of your delivery by email and\/or SMS (DPD Predict). Please respond to messages and calls from the carrier. Is your order late? Track your delivery on the link sent to you by email and\/or contact the carrier directly. If you have any worries, don’t hesitate to contact us, and don’t wait until the last minute – we’ll always find a solution.<\/li>\n<\/ol>\n

    [\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row el_class=”ws-faq-row”][vc_column width=”8\/12″][vc_toggle title=”Do I need to create an account to order?” style=”simple”]No, you can order as a guest. However, if you don’t create an account, you won’t have access to your order history.[\/vc_toggle][vc_toggle title=”Can I cancel or change my order?” style=”simple”]Unfortunately no, it is impossible to cancel or modify a validated order, as it is automatically sent to our warehouse. You’ll have to wait until you receive it, and then send it back to us (at your expense) under your right of withdrawal.[\/vc_toggle][vc_toggle title=”I made a mistake, can I change my delivery address?” style=”simple”]Unfortunately no, it is impossible to cancel or modify a validated order, as it is automatically sent to our warehouse. You’ll have to wait until you receive it, and then send it back to us (at your expense) under your right of withdrawal.[\/vc_toggle][vc_toggle title=”How can I track my order?” style=”simple”]Once your order has left our warehouse (D+1), we’ll send you an e-mail with your tracking information. You will then be contacted by the carrier to fine-tune the delivery (DPD Predict). You’ll be asked to confirm a delivery time slot by sms, or to request delivery to a relay point.[\/vc_toggle][vc_toggle title=”I haven’t received an order confirmation e-mail. Is this normal?” style=”simple”]An order is validated on our side as soon as the payment has been confirmed by your bank (3D Secure). You will then automatically receive a confirmation email with your order number and invoice. If you haven’t received anything, first check your spam folder. If you still haven’t received anything, the email you entered may be invalid (typing error). In this case, please contact us (form link) to check the status of your order.[\/vc_toggle][vc_toggle title=”Where can I find my order number?” style=”simple”]You will find it in your order confirmation email or by logging into your account.[\/vc_toggle][vc_toggle title=”How is VAT calculated?” style=”simple”]New regulations oblige us to apply the VAT of the country of delivery, which differs from one country to another. The prices displayed on our site are therefore inclusive of all taxes, except when you are connecting from a country to which we do not deliver (Switzerland, Norway, England… and other countries outside of European Zone).[\/vc_toggle][vc_toggle title=”Which payment methods are accepted on your website?” style=”simple”]We accept Visa and Mastercard credit cards, as well as Paypal.[\/vc_toggle][vc_toggle title=”Is my payment secure?” style=”simple”]Yes, we use the “3D Secure” system, which requires authentication on your part at the time of payment.[\/vc_toggle][vc_toggle title=”I need an invoice. Where can I find it?” style=”simple”]The invoice is sent automatically (in pdf format) as an attachment to the order confirmation email.[\/vc_toggle][\/vc_column][vc_column width=”1\/6″ offset=”vc_col-lg-offset-2 vc_col-md-offset-2 vc_col-sm-offset-2″][vc_row_inner el_class=”ws-mobile-text-center”][vc_column_inner css=”.vc_custom_1587719650175{margin-left: -15px !important;}”]

    FAQs<\/h5><\/div>[vc_empty_space height=”25px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1587716527124{padding-bottom: 70px !important;}”][vc_column_inner css=”.vc_custom_1587716466022{border-left-width: 2px !important;border-left-color: #cacfd5 !important;border-left-style: solid !important;}”][vc_wp_custommenu nav_menu=”336″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column][vc_column_text] My order step by step [\/vc_column_text][vc_empty_space][vc_column_text el_class=”step”] As soon as you have made your payment online, the order is validated on our side. You will receive a confirmation email with your order number and invoice. Didn’t receive anything? Check your spam folder or contact us via the form. Once your order has been confirmed, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-faq.php","format":"standard","meta":{"footnotes":""},"categories":[337],"tags":[],"yoast_head":"\nFAQs ORDERS & PAYMENTS - MeroMero<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.meromero.fr\/en\/faqs-orders-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs ORDERS & PAYMENTS\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] My order step by step [\/vc_column_text][vc_empty_space][vc_column_text el_class=”step”] As soon as you have made your payment online, the order is validated on our side. 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