Orders are prepared and shipped by our logistics partner in Annecy. Once confirmed, your orders will forwarded the next day (at 1 a.m.) to be processed and prepared (Monday through Friday, excluding holidays).
Shipping & delivery times.
Once we have prepared your order (D + 1 or D + 2), it is sent by Colissimo or DPD Predict shipping services (choose when placing your order) through La Poste, France's postal service. Delivery times in Metropolitan France vary from 2 to 3 workdays from the day the day the order ships. Allow at least 2 to 5 days from the time your order is confirmed. For the rest of Europe, delivery times may be a bit longer.
We ask for a contribution to the costs of logistics, order preparation, and delivery based on the weight of the product and the country where the goods are shipped. However, we try to offer several delivery options when you place your order: Colissimo, DPD Predict, and soon relay point delivery. If the country is listed when placing your order, please feel free to contact us to request a quote. We are currently testing reusable envelopes for shipping, but since we need your help for returning the envelopes, we ask for an additional contribution €1.
Free pickup in Annecy.
You can also come and pick up your order at our warehouse located just outside Annecy, France. The choice is yours when selecting a delivery option.
481 Route des Prés Rollier
74330 Sillingy (ZA Grand Epagny), FRANCE
Phone. 04 50 24 13 80
HOURS: 8: 00-12: 00 and 13:30 to 17:30
Otherwise, feel free to contact us , and we will find another option.